Shipping:
Aimondow currently ships to the 48 Contiguous United States, Hawaii, Alaska and Puerto Rico as well as American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, US Virgin Islands and to APO and FPO military addresses.
We offer free shipping on our products only in USA. Please note our free shipping program is only available for the 48 Contiguous States.
*OEM service do not qualify for our free shipping programs.
Most orders will ship out within 1-2 business days of purchase and will take 1-5 days in transit depending on your location. Please allow for additional time in transit if you are located outside of the 48 Contiguous States. For any additional questions please CONTACT US and we would be happy to assist you!
COVID-19 UPDATE: While most orders will still be shipped out in 1-2 business days, due to increased demand some orders may require additional processing time in our warehouses and could experience delays in transit with the carriers. For any additional questions please CONTACT US and we would be happy to assist you!
Return Policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@aimondow.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@aimondow.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
